American Express Career Opportunities
Let's develop your career together, whether you're looking for your first job or ready to take the next major step.
Management of Sales and Relationships
Build lucrative consumer relationships with the help of a compelling brand.
Risk Management and Analytics
Use your analytical talents to shape how we serve our clients in the future.
Customer Service
Go above and above at a firm that sets the bar for customer service excellence.
Marketing
Make your stamp on one of the world's most recognizable companies.
Product
At every touchpoint, create goods and experiences that improve our consumers' lives.
Sales and Relationship Management Jobs
At American Express, we believe that with the appropriate support, people and companies can achieve extraordinary things. Our colleagues are continuously redefining what's possible - whether it's boosting our customers' financial confidence to go forward, bringing commerce to new heights, or inspiring people to experience the globe — and we're pleased to support each other every step of the way. When you join #TeamAmex, you join a diverse community of over 60,000 employees who share the objective of providing an excellent customer experience every day.
DESCRIPTION OF THE JOB
- In charge of overseeing an administrative staff committed to delivering everything required for the sales force's functioning.
- Budget administration, validation, control, application, and testing - (Sales, Operational, Materials, Fixed Services, etc...)
- Negotiation of various selling points to improve sales team performance.
- Purchase and management of sales promotion and incentive.
- Constant connection with product owners to keep the information in advertising spaces, modules, posters, brochures, and so on up to date.
- Ongoing direct interactions with the Vice President, Management, and Sales Area Managers.
- Process follow-up with procurement - supplier bidding
- Design selection, module manufacture, and module maintenance
- Profitability is determined through MIS management and sales outcomes analysis.
- Point-of-sale operation identification, tracking, and continuous feedback with suppliers and users
- Process monitoring in several sectors (Legal, HR, Accounts Payable, etc...)
- Follow-up with product owners on unique tasks that have been requested.
- Special events coordination and follow-up for the sales force and employees.
- Generate solutions and outcomes to the various managers' requirements, updating team and supplier procedures, calculating times, solutions, and so on...
- Sales force activities and incentives are selected, purchased, requisitioned, inventoried, and sent.
- Update procedures in accordance with internal norms and guidelines.
- Government operations require management skills.
- In charge of certain sales force events (integration, celebrations, achievements, etc..).
- Responsible for ensuring that internal communication is within the company's boundaries, using the IMH platform, which is verified by all relevant departments.
QUALIFICATIONS
- A bachelor's degree in business administration or a related field is required.
- Experience managing and supervising resources, services, and procedures for at least two years is required.
- A minimum of one year of experience in point of sale opening logistics is required (booth production, space leasing).
- Capability to work on many projects at once from various procedures.
- Excellent interpersonal relationships.
- Capability to operate at the managerial level
- Significant bargaining strength and influence.
- Excellent communication skills.
- Dealing with objections.
- Look for immediate substitutes.
- Concentrated on thoroughly evaluating everything you get.
- Proactiveness in identifying and implementing changes.
- Excellent problem-solving ability.
- Capability to establish objectives and priorities quickly and precisely.
- Competence in Supplier Management.
- Use a variety of avenues to communicate.
- Have demonstrated leadership abilities in a fast-paced, dynamic setting.
- Have strong analytical abilities and the ability to translate many data points. There are clear performance tendencies.
- Possess the ability to self-criticize and manage with a positive perspective.
- Excellent customer service attitude.
- Excellent communication skills are required in order to properly deliver essential financial information at all levels of American Express and its partners.
- Handling of office packages
- English is an advantage.
Qualifications Preferred
- Operational abilities.
- Dialogue Openness
- Communication that works.
- Broad Criteria.
A job offer from American Express is contingent on the successful completion of a background check, subject to relevant laws and regulations.
Analytics and Risk Management Jobs
People and businesses may advance in remarkable ways with the appropriate support. When you join Team Amex, you join a global and varied network of colleagues who are unshakeable in their dedication to our customers, communities, and one another. Here, you'll learn and grow as we assist you in developing a career path that is unique and important to you, complete with perks, programs, and flexibility to support you both personally and professionally.
You will be recognized at American Express for your accomplishments, leadership, and impact—every employee has the chance to share in the company's success. We'll win as a team, working to fulfill our corporate principles and a powerful backing commitment to give the finest customer experience in the world every day.
And we'll do it with honesty and integrity, in an atmosphere where everyone is seen, heard, and feels as though they belong.
Responsibilities of the Job
- Create a comprehensive commercial collection architecture that optimizes collecting benefit across worldwide commercial portfolios.
- Monitor critical metrics such as cancellations, write-offs, spin-down rates, and recoveries, and give analytical insights to explain patterns.
- Collaborate closely with cross-functional teams (e.g., Global Services Network, Compliance, and Legal) to execute risk management strategies and provide best-in-class customer support.
- Exploration of additional information sources to enhance risk discrimination and/or economics beyond the current framework
- Create next-generation client management tools capable of integrating card and non-card portfolios to increase synergy and efficiency.
- Analyze organized and unstructured data and transform it into usable company insights and plans utilizing statistical, financial, engineering, or business intelligence tools.
Qualifications:
- A postgraduate degree in statistics, mathematics, economics, engineering, or management from a reputable institute is desirable.
- 0-3 years of experience in analytics/credit risk management or a comparable field.
- Strong quantitative, analytical, project management, and structured problem-solving abilities in R, Python, Hive, Pyspark SAS, SQL, and EXCEL are required.
- Strong data management skills and the ability to utilize statistical / quantitative tools and approaches to produce business outcomes are required.
- Strong technical knowledge of big data; ability to create and maintain code to gather data for analysis and translate data insights into strategies
- High energy, effective cooperation skills, and a demonstrated team-first approach are required.
American Express is an equal opportunity employer that makes hiring choices based on race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, handicap status, age, or any other legally protected status.
A job offer from American Express is contingent on the successful completion of a background check, subject to relevant laws and regulations.
Customer Service Job in English and French
People and businesses may advance in remarkable ways with the appropriate support. When you join Team Amex, you join a global and varied network of colleagues who are unshakeable in their dedication to our customers, communities, and one another. Here, you'll learn and grow as we assist you in developing a career path that is unique and important to you, complete with perks, programs, and flexibility to support you both personally and professionally.
You will be recognized at American Express for your accomplishments, leadership, and impact—every employee has the chance to share in the company's success. We'll win as a team, working to fulfill our corporate principles and a powerful backing commitment to give the finest customer experience in the world every day.And we'll do it with honesty and integrity, in an environment where everyone is seen, heard, and feels as if they belong.
American Express welcomes you to submit your resume for consideration for potential Customer Service opportunities
- Our Customer Advisors will perform the following duties in this specialized role
- In a fast-paced, highly regulated workplace, provide exceptional customer service and value to Card Members.
- Handle complicated client enquiries from start to finish, taking ownership and resolving issues on First Contact.
- To promote client loyalty, ask probing questions to create rapport, analyze the consumer profile, and give personalised recommendations.
- Combine data from numerous platforms to get the best possible results for our clients.
ABOUT
- We provide flexible benefits (dental, medical, group savings programs)
- Every year, colleagues begin with three weeks of vacation (increases with tenure)
- Monthly performance bonus
- We promote job advancement via mentorship.
- We place a high priority on diversity and inclusion activities.
- We advocate for work-life balance (shift changes occur 1-2 times per year)
About you
- You have outstanding communication abilities in both English and French.
- You're sympathetic, persistent, and interesting.
- You enjoy problem solving and are self-motivated to see things through.
- You are adaptable and able to work throughout normal business hours, including at least one weekend day.
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or work for or on behalf of Amex are treated with dignity and respect and receive equal employment treatment, regardless of their age, gender, gender preference, gender identity, gender expression, race, color, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, or disability. If you have a handicap and require special accommodations, please contact the Recruiter for additional information.
A job offer from American Express is contingent on the successful completion of a background check, subject to relevant laws and regulations.
